Uber features 24×7 SOS service in app

Uber India Mobile app

After getting banned in the capital, due to rape allegations against Shiv Kumar Yadav — one of its drivers; on Wednesday the company has introduced a panic button and tracking features in its taxi hailing app.

Uber’s India specific app enables its users to “send status” that shares the ride details with their contacts in real time. The app is also featured with a ‘SOS button’ that calls the local police directly.

As TeCake earlier reported, Uber introduced the panic button in the dial-a-car service app for its commuters to get help from any distress. Uber has made this attempt of introducing a panic button in the app, which when pressed directs the line to the nearest police and law enforcement department in the respective area. Passengers can now feel safe if the ride goes off the road, says Uber.

Uber in a blog post said, “Our goal is to make Uber the safest place in the city. To do this, we will continue to leverage our technology and operational scale to deliver rides that bring unprecedented transparency and accountability to your transportation experience. However, we cannot do this alone. We appeal to city authorities to engage with innovative companies like Uber to implement new technologies that deliver highly effective solutions to very real issues of safety, congestion, and job creation.”

Uber also mentioned that it has deployed a 24/7 team available to respond and connect the passengers with the police department in case of distress. Uber is expected to track the passenger’s location at the time panic button is hit.

The services from Uber were resumed in January in Delhi and since then it has stepped up and started conducting background checks on all of its Indian drivers.

The taxi hailing service is also facing controversies and bans in France, Spain, and South Korea for alleged violations including using unlicensed drivers. In addition, the company also had to contend with rape allegations in Chicago and Boston, against its drivers.

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